Super High-End Kensington House near Hyde Park

thoroughly enjoyed our stay, we would stay here again, host were helpful.

10.0

Great location, great rooms we all enjoyed our stay and we would recommend the property. The living space was large enough for six adults, although there were only three at this stay. Checking in was simple as was checking out, we didnt have to collect any beding or towels, but we did leave the place as clean as it was on arrival.

− Nothing much to dislike. The smallest room was still acceptable, coffee pods were provided but no tea, but its not a complaint.

Guest review

10.0

Awesome location, And very large house specially for london.

An honest review. Good location but misleading pictures and description. Still waiting on refund.

3.0

This was a niche and convenient location. Central but quiet. The apartment is spacious and has pleasant tall ceiling. I suspect it was two flat put together. The lighting must be improved especially as it has very limited natural light, the pictures are very misleading. The kitchen is modern and clean and well equipped. We didn't cook but it looked good. We had to sleep on the sofa one night as the smell was too unbearable in the main bedroom/bathroom, the sofa was comfy but clearly not what we paid and planned for.

− This is not a house but a half basement flat, with restricted light and limited windows. As a result you have a clear problem with ventilation, the main bedroom with en suite bathroom has a drainage issue and smells like sewage. There is a mould problem too for the same reason. I have notified the contact straightaway, they came the next day, to fix the bathroom, the smell was diminished for less than 24h before it came back. They have lots of strong air fresheners everywhere which is really triggering if you have asthma. The desk in the second bedroom had a broken leg which was fixed on the second day. We came for a city break but had to deal with the maintenance of someone's property. Lastly, the third bedroom is cute but has very low ceiling, it is fine for children. Otherwise you have to be careful not to bang your head and squeeze in a tiny bathroom. We were offered a partial refund for the first night, despite sending my bank details, I have still not received it and would argue we deserve a 50% refund for the inconvenience of the entire stay.

Great location.. nicely decorated and comfortable basement apartment.

7.0

Location, location.. lovely quiet mews. Close to tube stations.3 double bedrooms with their own bathroom. Nicely decorated and a great local pub.. Queens Arms

− The heating was very uneven.. warm in the bedrooms but couldn’t get the sitting area to warm up. Plates in the cupboard were dirty so put them in the dishwasher. The water trap in the bathroom was smelly. One leg of a table in the middle bedroom was not attached to the table so not secure or stable.

The stressful start to our stay was a shame as otherwise, the property and location were good.

7.0

Location is great and the apartment was clean and comfortable.

− Our check-in experience was poor. I had emailed a couple of days ahead to ask how we would get in and the reply said they would tell us on the morning of our arrival. We were travelling, I received no message and couldn't access Booking.com for any message. When I called the number given, the host's main concern was to take my credit card for a security deposit. I had to call 4 times in total to get the keylock box code and the wifi code. I suggested a welcome sheet at the property with things like the wifi code would be helpful. The thrid bedroom is also very cramped.