San Marco Suite by Bricola Apartments♡

Guest review

10.0

Всё было очень хорошо, чисто и комфортно!!В номере было всё необходимое!!

− Для минусов не было

I'd never rent an apartment from these people once again. The situation itself was frustrating but the way they &quo

3.0

The apartment itself is great in terms of the location

− The owner and personal are not great. They were helpful initially but then the experience was terrible. We took only 2 days off to visit certain concert and see Venice so we didn't have that much time there. We agreed to check-in at 4 PM (as per rules it should be ready at 2 PM) because of our flight which was fine. But then, all of the sudden 20 minutes prior our arrival to the apartment they said the cleaning is not ready due to unexpected issues with cleaning company. I understand - it happens but nobody even tried to help us with the solution. Basically, the behavior was - "yes we are sorry but it is what it is". They said everything will be ready in 2 hours (6 PM), eventually we were able to check in after 22:00. Nobody prioritised solving the issue and we just waited until all other apartments will be finished per schedule to get to our apartment. It ruined the first night out total 2 nights in Venice. And the worst part hasn't even started - first of all, when we met at the apartment to leave our luggage, nobody suggested the compensation so I had to initiate the conversation by myself. They said - oh yes, that's the option, of course and that she will initiate the refund process tomorrow (Sunday). That was the agreement. On Sunday, they said that person in charge is not working so they will do it on Monday. On Monday, they said they are waiting for person in charge and after I followed up (after the check out) they just stopped replying in WhatsApp. After that, I wrote them on Booking but they said I had to initiate it via Booking. There was no option to do that via Booking so basically they just scammed me because they said they will do that on their end and didn't do anything. After that, they even stopped ignoring in Booking Worst experience I've ever had. While the apartment is close to city centre, the owners do not care about people they accommodate.

Very comfortable stay in bright and airy apartment.

9.0

Very comfortable stay, lovely and well appointed apartment. Bright and airy with lots of windows.

− Washroom is very nice, unfortunately, shower drain can be quite slow resulting in pooling.

Good apartment, close to all attractions and good restaurants

10.0

The property is nice and clean, has everything we needed

− There are 30 stairs to climb to get into the apartment, was pretty difficult to carry heavy suitcases

Nice apartment, plent of room. Nice location.

7.0

Great location. Close to everything.

− A little cool at this time of year. But there were plug in heaters supplied. (February)