San Marco Elegant - vista sul campanile♡

Guest review

10.0

El departamento esta perfectamente ubicado a metros de San Marco, es muy amplio y renovado a nuevo, muy comodo y equipado. Lo recomiendo y cuando vuelva a Venecia pienso volver a este lugar. Además Francesco fue muy atento al recibirnos.

− nada para decir

Guest review

6.0

Boa localização

− Não corresponde bem às fotografias e foi muito difícil entrar em contacto com o funcionário. A relação qualidade/ preço não é boa.

Urgent Complaint: Severe Health and Safety Hazard at San Margo Elegant Apartment

1.0

− ⭐ 1/5 – Health Safety-Threatening Stay, Not a Holiday Unbearable Heat & Broken ACs All three air conditioners were completely non-functional. Instead of cooling, they emitted hot air while outdoor temperatures hit 39°C. Inside, it felt like a furnace—dangerously hot, especially for young children. Host's Negligence The owner admitted he knew the ACs were broken before our arrival but failed to inform us or Booking.com. Only two small fans were left—wholly inadequate for the apartment's size and the extreme heat. Communication was poor throughout, and no support was offered during our stay. Health Risks to Children Our children experienced overheating, shallow breathing, and skin flushing. We had to strip them down, pour water over them, and give frequent cold showers to prevent heatstroke. Their wellbeing was in constant jeopardy. Mosquito Infestation We kept windows open for air, which led to swarms of mosquitoes and painful, allergic reactions. My children and I were covered in bites and had to take antihistamines throughout the trip. Sleepless, Unsafe Nights Nights were intolerable—hot, airless, and infested with insects. None of us could sleep or rest, leading to exhaustion and distress. Ruined Holiday We spent hours in public areas just to escape the apartment. With no alternative accommodations available, we were trapped in unsafe conditions. What should have been a joyful family holiday turned into a traumatic experience. Severe Safety Breach As a doctor, I recognize the serious health risks of prolonged heat exposure in children. This was not just uncomfortable—it was a health emergency. Booking.com’s Accountability I trusted Booking.com to offer safe, vetted properties. That trust was broken. This apartment should not have been listed in such a state. I've submitted photos and evidence under our booking reference. Action Needed I urge Booking.com to suspend this listing immediately until all safety issues are resolved.

Guest review

10.0

Exceptional location and host. Property was very clean and rooms were quite big.

Excelente

9.0

Quartos grandes, apartamento grande e bem equipado. Ótima localização a 5 minutos da praça de Sao Marcos.

− Nada.

Great place to stay but rude host.

5.0

Close to everything, the restaurants, shopping, san marco square.

− The host Francesco was very rude, sarcastic and unaccommodating.