Dedo Boutique Hotel

Comodo hotel nel centro storico di Firenze.

8.0

Comodo hotel nel cuore di Firenze. Camera pulita e curata. Servizio parcheggio auto.

− Colazione un po’ base. Niente di eccezionale

Estancia cómoda e ideal

10.0

Me gustó absolutamente todo, superó mis expectativas. El personal es super atento y amable, y hablaban español (y los que no, se esforzaban por hablarlo). La habitación era perfecta: amplia, cómoda y limpia. El desayuno es muy bueno. No hay mucha variedad, pero todo lo que hay está realmente bueno. La ubicación es perfecta. A pocos minutos andando de la estación de tren, y a unos 10-15 min andando del centro, un paseo muy agradable. Sin duda repetiré estancia cuando vuelva a la ciudad. Gracias!

− Me gustó todo :)

Guest review

9.0

Colazione abbondante, camera pulitissima, letto comodo.

− Il prezzo era elevato, ma eravamo lì per un concerto all'Ippodromo, ovunque i prezzi erano elevati

Guest review

9.0

Posizione e Colazione

The AC is not adequate for a summer stay in Florence: it did not properly cool either room, and there was no satisfactor

1.0

The location was convenient, and the staff did try to help when we reported that the air conditioning was not working properly by moving us to another room. Unfortunately, the AC was not working properly in the second room either. In Florence in August, having properly functioning air conditioning is essential, so this was a major issue during our stay.

− The air conditioning was not working properly in either of the rooms we were given. The first room was too hot, so we were moved to another room, but the AC there had exactly the same problem. The system displayed a message indicating 19°C, but the room was clearly nowhere near that temperature. We were told there was nothing else that could be done because it was “not that hot” and were advised to open the window. This is not a reasonable solution in Florence in August, especially with mosquitoes. Even the staff were sweating, which showed how uncomfortable the temperature actually was. My parents are 65 and were unable to sleep properly because of the heat, neither was I. We were told that the hotel could not cancel the stay or refund the money. The maximum they offered was €40 and not charging the city tax (€6 per person). Booking.com then sent us an offer for the €40 refund around midnight, with only four hours to accept it, until 4:00 AM, obviously while we were sleeping. In the end, we did not receive the €40 refund; the hotel simply did not charge the city tax, which amounts for less that 20 euros. For a hotel in Florence, where summer temperatures can be very high, reliable air conditioning should be a basic requirement. If the AC is set to a temperature around 25°C or simply cannot cool the room properly, guests should be informed before booking.