NH Collection Palazzo Cinquecento

Lovely experience

10.0

This is the best choice every time when I come to Roma ,the atmosphère and the staff of this hotel are pretty good, of course,the location is definitely perfect for the travelers,cos the termini train station is just 2mins walking! Will recommend this hotel to my friend!

Great time on the roof!

10.0

My colleagues and I enjoyed exceptional service at the roof top bar. Bar manager Samanta and her staff were amazing. Delicious drinks and generous appetizers. We had so much fun, we returned for a night cap after dinner. Lucky for us, the same staff was still on duty! Thank you all! ( Visited July 27, 2026 )

Excellent Hotel and staff

10.0

Spent 4 days in Rome at this hotel. Hotel is in a good location and right next door to the main train station. A lot of attractions are walkable but we got taxis everywhere as very hot. Staff at the hotel are fantastic and could not be anymore helpful. They also made some great restaurant recommendations. We had a suite, which was very good and spacious. My daughter had her own space in the living room and said the sofa bed was comfortable. My bed was also really comfortable and nice pillows. A really big thank you to Elisabetta from guest relations. This was a last minute booking for us and she helped us book tours. Which are normally sold out this late. Great knowledge of all that Rome had to offer and all tours and tickets were perfect. We will return to Rome and this hotel, we have to now, as we have thrown our coins into the trevi fountain. Thank you to all the team at the NH.

方便

7.0

交通便捷

− 居然入住时没铺床

muy buen hotel, gran desayuno, excelente ubicación cerca de la estación de tren

10.0

la ubicación perfecta para lo que yo necesitaba, la habitación muy bonita y el desayuno excelente

Feeling Scammed at What Should Be a GHA Signature Luxury Hotel

4.0

As a GHA Titanium member with a clear sense of what this tier of hotel should deliver, this is the first time I've ever walked away feeling scammed. I took some time before writing this review to let my initial frustration settle and make sure I was being fully objective, and I don't believe this property reflects true GHA Signature Luxury standards. Here's why. Cleanliness: The bathroom had a grimy, poorly maintained drainage grate and visible dirt buildup in the corners and shower track (see attached photos). I also found a dead insect on the floor. For a room priced at 365 EUR a night, this is not a standard of upkeep any 5-star property should accept, regardless of room type. Billing: On top of that, and this was the biggest shock, I was charged 5.90 EUR for a branded bottle of water that was never opened at the table, it was unsealed house water, despite staff mentioning an in-house filtration system. To be clear, I don't have an issue paying for proper bottled water, that's standard practice anywhere. My issue is being billed for a sealed, branded product I never received. This is in a city that proudly offers over 2,500 free public drinking fountains, and yet the hotel charged a premium for something that wasn't even what it was claimed to be, which is exactly the kind of practice that made me feel scammed. Room: I had booked a Premium Double Terrace. On arrival, I was told I'd been upgraded to a Suite, which sounded like a nice gesture. In practice, the room I received was the accessible-modified version of that Suite category, ground floor, with a layout built around accessibility features rather than the space, view, or finish a Suite designation typically implies. Accessible rooms serve an important and valid purpose for guests who need them, but calling this a Suite upgrade without mentioning it was the accessible configuration felt misleading, the label of a premium room without the actual premium experience. Street work outside was also audible in the room for parts of the stay, and the air conditioning unit was loud enough to be noticeable overnight, neither is a great sign of soundproofing or maintenance at this level. Dining: At the rooftop restaurant, we ordered a salad for 25 EUR that had almost no flavor, consisted of only five ingredients, and the croutons were completely soggy. We left half of it untouched on the plate, and no staff member checked whether anything was wrong or asked why it was left. At a hotel like this, you'd also expect small five-star touches, more than one bottle of water in the room, help with bags, turndown service, and none of that was there either. I also can't speak to amenities like a spa or pool, since nothing was mentioned to me at check-in. But I'm not even focused on that level of detail. My real concern is that this property didn't meet the basics I'd expect from a much lower category hotel: clean surfaces, an upgrade that's actually an upgrade, being charged accurately for what's served. That's why I'm questioning whether this still qualifies as 5-star, Signature Luxury quality. On the plus side, toiletries offered good variety, and the team accommodated a late checkout request without issue. For Context: I understand this property is located in Rome right next to the central train station, and I recognize that location alone carries real value for many travelers, even if some might argue it shouldn't be the main justification for a 5-star. For further context and comparison, I stayed at the sister property nhow Roma Vittorio Veneto, a 4-star hotel, just a week prior for roughly half the price, and received double the quality, space, and service. It genuinely makes me question how this property maintains an official 5-star rating, and what exactly justifies a 365 EUR price tag for what I experienced. I raised these concerns directly with hotel management before leaving. Verdict: Location next to Termini is a real convenience, but convenience isn't what a 5-star, Signature Luxury designation is supposed to certify, that designation should mean consistent attention to detail, cleanliness, and honest billing, not a coin flip on whether basic standards are met. This stay failed on all three.