Coco at 20

Guest review

8.0

Very nice staff

Horrible hotel

2.0

No elevator; doors closed upon checking iat 11:00 pm; although it said to be open until 12:00am. Had to wait almost an hour for someone to give me a room key at the 4th floor with no elevator or luggage assistance. The street and the hotel are dirty and poorly kept.

Good place to stay

10.0

Lovely place to stay Handy for everything

Guest review

8.0

掃除して欲しい、しないで欲しい の札をかけ忘れたが部屋に入らないで欲しいを掛けてなかったらベッドメーキングしといて欲しかった。 あとお湯が出なかった。 それ以外は問題無し。

Combative: Refusal to do housekeeping

2.0

This is a great hotel for its rooms however on this occasion I found staff accommodating and at the same time combative. Booked 3 nights. On arrival, room had no hot water. I was put from their standard room to deluxe room. In the morning I requested clean sheets. In the afternoon found housekeeping had not changed sheets so when requested, was refusedand put in a standard room with only one towel. The following morning, early, again asked for clean sheets; despite repeated requests did not get housekeeping until early evening. Staff refused to engage with me. Again this is a great priced hotel however the customer service was woeful.

Let down by no hot water

8.0

Hotel has no elevator so have to use stairs. Good clean hotel in a convenient location. Sadly, the stay was let down by there being no hot water (and no explanation provided). There was no hot water on the check in time nor the following day when checking out.